All orders are acknowledged in writing by fax or E-mail. If you do not receive an acknowledgement from Catania Medallic Specialty, Inc. you are to assume that your order has not been received and entered. It is the customer's responsibility to ensure that their order has been received and entered.

All medals are furnished without attachments as a standard.

• Minimum order charge (on all items except stock medals and laser labels) $80.00 (A)
• No returns or credits are permitted without authorization by Catania Medallic Specialty, Inc.
• All tooling and molds are the property of Catania Medallic Specialty, Inc. and are not invoiced.
• All products, except embroidered patches, are measured from the 2 longest points.
• Catania Medallic Specialty, Inc. cannot guarantee the return or condition of any samples submitted by customers.

New Customers

First time orders require prepayment which can be made by check, Visa, Mastercard or Discover. We will require a 50% down payment until Net 30 terms or payment history is established with us. We will run half of the order total on your credit card at the time the order is placed and the remainder plus shipping charges when the order is shipped.

We need very detailed and accurate information in order to accept payment by credit card.

1. The exact way your name and/or business name appears on your card.
2. The exact billing address that your card bills to.
3. The 3-digit security code listed on the back of your card.

If you would like to establish Net 30 Terms on future orders, we will be happy to fax you a copy of our credit application. Please provide 4 suppliers along with their fax numbers.

Credit Cards

Payments made by credit card after 30 day terms will automatically incur a 2% fee charge.

NSF Checks

Checks returned due to Non Sufficient Funds will be billed a $25.00 fee.

Cancellation Charges

Orders that are cancelled will be charged a minimum $25.00 fee in addition to all charges for all work done to date of cancellation.

Standard Delivery:

New Orders: Four weeks plus delivery

Re-orders: Three weeks plus delivery. Any re-order must have the same art, text and date to qualify as a re-order.

Rush Delivery:

New Orders: Any new order shipped within eight business days to under four weeks will be charged a 20% rush fee.

Re-orders: Any re-order shipped within eight days to under three weeks will be charged a 20% rush fee. Re-orders must have the same art, text and date to qualify as a re-order.

Super Rush Delivery:

Any order shipped within seven business days will incur a 25% rush fee.

Every effort will be made to ship rush orders of any kind via UPS ground, however shipping may need to be expedited to meet your in hands date.

All rush orders require pre-approval from Catania Medallic Specialty, Inc.

All items are F.O.B. Avon Lake, OH and will be shipped United Parcel Service.

Shipments will be prepaid and the freight will be added to the invoice.

If credit terms are not established by date of shipping, your order may be delayed until payment has been has been received by Catania Medallic Specialty, Inc.

Once your order is shipped from our factory, Catania Medallic Specialty, Inc. assumes no responsibility of damages due to carrier handling.

Shipments that have split ship dates or destinations will be subject to a $5.00 charge per date or destination.

Due to the custom manufacturing process of your order, standard delivery times as noted in catalog may have to be adjusted due to unforseen circumstances. Special shipping may be needed to meet your event date.